Know the Booking Terms & Conditions

Fare price on your required dates is often the primary factor when choosing who to fly with but just in case you need to change anything with the reservation at a later date it’s also worth considering how flexible the conditions are and how much each airline charges on any possible extra fees.

Even when the flight cancellation fee is 100% there can be ways to get some of your money back. We’ve summarised the booking conditions that matter when you’re considering which airline to book with.

For a complete review or help getting the maximum amount back for your booking, be Canny and contact us.


Thinking about cancelling a flight booked direct with the airline?

If you have booked flights with an airline their booking terms and conditions of carriage will apply when you cancel or transfer your booking.

Check the airline’s booking conditions, conditions of carriage and any documents they link to if you’re thinking about cancelling or transferring your flight to someone else. Or, be Canny and use our FREE Enquiry service to check your options saving your time, and money.

Thinking about cancelling a holiday booked through a tour operator?

If you’ve booked direct with the tour operator providing your holiday, check their terms and fees for cancelling or transferring a booking with them. Also check what airline you’re flying with. Sometimes tour operators will use a 3rd party airline rather than their own for a particular route. If a 3rd party is providing the flights, you may also be bound by their conditions too.

If you have booked a Package Holiday you may have additional rights under the Package Travel Regulations.

Thinking about cancelling a cruise booking?

If you arranged a cruise direct with the cruise line, only their booking conditions will apply to cancel or transfer your sailing.

Check the cruise line’s booking conditions and any documents they might link to if you want to know how much it will cost to cancel and if you can transfer it someone else.

Thinking about cancelling a reservation made through a booking or travel agency?

If you’ve booked with an agent you might have a package holiday sourced from one tour operator, or you could have a range of individual bookings which together make up your holiday. Each supplier providing the components of your booking will have their own booking conditions for you to consider.

Typically providers of a tailor made holiday may be an airline for the flights, accommodation provider for the hotel, transfer operator for the journey from airport to resort and so on.

In addition, the agent’s own booking conditions may include supplementary terms and fees applicable in the event of cancellation or transfer. Some agents charge high supplementary fees that can really increase the cost of making changes to, or cancelling, your booking. Watch out for those guys and opt for agents with zero, or at least minimal admin fees!

The best time to consider a travel supplier terms and fees is before you make a booking, but the next best time is now! 

Be Canny! If circumstances later change unexpectedly the time spent checking cancellation or transfer terms before you book could save a fortune later.

If you already have a booking you might need to cancel send the details via the Booking Salvage Service and our cancellation experts will review your reservation to let you know the most cost effective options for you.